FAQs
I made a mistake. Can I make changes to my order?
Once your order has been placed, it immediately goes into processing.
To find out if your order can be cancelled, submit a request via our contact form.
When will my order ship?
Orders including ready to ship, in stock items are processed and shipped within 3-7 business days.
If you ordered a pre-order item, please refer to the estimated ship date provided on your order confirmation email.
In both cases, you will receive an email with tracking information as soon as your order is shipped.
What is your store credit return policy?
We offer store credit only, not refunds or exchanges. Eligible returns must be made within 30 days of receiving your order. Discounted items are final sale. Returned items must be unworn, have their original tags attached, and be in their original packaging. Shipping and handling fees are non-refundable and aren’t eligible for store credit.
To start a return, reply to your order confirmation email with your order number and the item or items you’d like to return. You can also email us directly atinfo@smokeshowgolf.com.
When will I receive my store credit?
Store credit is issued after your returned items have been received and inspected. Please allow 5–7 business days for processing. Your store credit will be sent as an online discount code to the email address associated with your order.
We offer store credit only, not refunds.